The Open Systems Promise.
We don't just promise secure access - we live it. And we make it measurable.
You can count on the Open Systems SASE Experience for a dependable, tailored and secure experience that goes beyond mere promises to tangible, measurable results. These are the areas we measure ourselves against.
Four measurable commitments.
Service Level Agreement
Clear, contractual SLAs, including incident escalation to a certified engineer from your tickets. Promises you can put in writing.
Level-3 engineers
Our NOC/SOC is staffed by Level-3 engineers on the front line, no L1, no L2, triaging changes, alerts, incidents and calls.
Assigned experts
Every customer gets a team of Customer Success Managers who act as an extension of your team, from design to run.
Proactive & preemptive
We anticipate problems, minimize disruption and enhance operational performance before issues reach you.
On the front line, around the clock.
Our Network and Security Operations Center (NOC/SOC) is staffed by Level-3 engineers who triage incoming change requests, monitor alerts and incidents, and answer incoming calls, so every event is prioritized correctly and resolved fast.
Accelerate response and ensure continuous global business operations with expert engineers available 24/7. Most issues are handled without ever involving your team.
Inside Mission Control →
A team that acts as an extension of yours.
Every customer is assigned a team of Customer Success Managers who help design, plan, migrate and implement the SASE setup that best fits your needs, and stay with you as it evolves.
You also get proactive notification of incidents that Open Systems detects, so you are never the last to know about your own network.
See it in customer stories →
A promise you can hold us to.
See how the Open Systems Service Experience Promise translates into measurable results for your organization.